For ages 21 and over

cd44's commitment to responsible gaming

Entertainment is best when kept in control. cd44 believes every player has the right to set their own limits — and all the tools needed to stick to those limits are available here.

21+ Age Limit Self-Exclusion 24/7 Support Set Your Limits

What is responsible gaming and why does it matter?

Gaming is entertainment, not stress. Understanding that difference is the first step toward responsible gaming.

Casino or sports betting is a form of entertainment — just like watching a film or playing a sport. Every feature at cd44 is built to keep that entertainment enjoyable. But when gambling goes beyond what you can afford, or starts taking more time than family and work, it can become a problem.

Responsible gaming means taking part in a way where you decide in advance — how much time you will spend, how much money you will put in, and when you will stop. cd44's tools and policies are designed to help you act on those decisions. You can learn more about us and our goals.

Strictly prohibited for those under 21

Opening an account, making deposits, and taking part in any form of betting or casino activity on cd44 is only for people aged 21 or older. Age verification is used to prevent access by minors. If someone in your household could access this site from a shared device, keep that device secured from them.

cd44's Terms and Conditions set out in detail all rules related to age verification, account use, and responsible gaming. It is important to read these rules carefully before opening your own account.

Features for setting your own limits

cd44 gives you the ability to control your own gaming experience.

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once set, the limit takes effect immediately; if you increase it, the change takes effect after a set waiting period.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once you reach that limit, betting or gaming will be automatically restricted for that period.

Session Time Limit

Set a limit on how long you can play in one go. When the set time is up, you will receive a session break notification so you can take a conscious rest.

Break Period

If you want to step away for a while, pause your account for a set number of days (such as 24 hours, 7 days, or 30 days). During this time, deposits and betting will not be possible.

Self-Exclusion

If you want to stay away for the long term, submit a self-exclusion request. You can choose from a minimum of 6 months up to permanent self-exclusion. Your account cannot be reactivated during this period.

Reality Check Reminders

Receive pop-up messages at regular intervals during play reminding you how long you have been playing and how much you have spent — so you can make informed decisions.

To use any of these features, contact cd44's 24/7 live chat support directly or write to the support email — our team helps in both Bangla and English.

Recognise the warning signs of a problem

If you notice any of the following signs in yourself or someone close to you, take action right away.

Chasing losses: Repeatedly increasing bets to recover previous losses — this is the most common sign of problem gambling.

Spending more time than planned: Starting with "just a little" and then hours passing by without being able to stop.

Hiding it from family and friends: Lying to or hiding your gambling habits from family is a concerning sign.

Betting money meant for essential expenses: Spending money set aside for rent, groceries, or medical care on gambling, or borrowing money to place bets.

Causing stress or anxiety: Feeling restless when unable to play, or experiencing regret and distress after playing.

Affecting work or studies: Skipping work, being late, or losing focus at the workplace because of gambling.

Ask yourself

Have you ever placed another bet to try to win back money you lost?

Has a family member or someone close to you ever expressed concern about your gambling habits?

Have you ever used money meant for essential expenses on gambling?

Have you repeatedly tried to stop but failed?

Do you feel irritable or uncomfortable when you cannot play?

If the answer to one or more of these questions is yes, you should seek help. Find out below where to get that help.

Where can you get help?

You do not have to face this alone — reaching out for the right help is the brave decision.

cd44 Live Chat Support

Contact cd44's live chat any time, day or night, 24 hours a day 7 days a week. Talk in Bangla — our team will help with everything from setting up self-exclusion and limits to closing your account.

Contact by Email

If you prefer not to use live chat, write to us by email. Our support email is: [email protected] — write in Bangla or English with your details and you will receive a quick response.

Family and People Close to You

A trusted family member — a spouse, parent, or friend — can often provide the best support. Share what is on your mind and look for a solution together.

Professional Counselling

A psychologist or trained counsellor can help you overcome problem gambling habits using effective methods. Mental health services in Bangladesh are becoming more accessible every day.

Local Health Services

Contact the mental health department of a government or private hospital. Specialists in dependency and addiction are well equipped to help with this issue.

Support Groups

Sharing experiences with others facing the same problem can often reduce the sense of isolation and make recovery easier. Mental health organisations in Bangladesh run groups like these.

cd44's Commitment

cd44 is not just a betting and casino platform — it is an effort to build a responsible environment. We want every player to enjoy entertainment safely, consciously, and within their own limits. Our support team is always here for you.

Some practical tips for healthy gaming

Plan your budget in advance

Before you start playing, decide how much you are willing to spend that day. If you go over that budget, stop for the day — not spending tomorrow's money today is the sensible choice.

Do not assume you will win

Slots, casino games, and sports betting all depend on random outcomes. Winning before does not mean you will win again. There is no guarantee of a win — always keep that in mind.

Do not make decisions driven by emotion

The most important rule is not to place large bets out of anger or frustration after a loss. Avoid betting or gaming when you are tired, drunk, or highly anxious.

Do not treat gambling as a substitute for other entertainment

Turning to gambling or betting to ease depression, loneliness, or stress makes things worse. Spend time with family and stay in touch with friends.

Take breaks and keep a clear head

Instead of playing for long stretches at a time, take breaks. Get up, drink some water, take a short walk — then decide whether to continue playing.

Privacy and Data Protection

Your account information, deposit history, and personal details are always kept secure. Read cd44's Privacy Policy to find out how we protect your data.

Frequently asked questions about responsible gaming

If you self-exclude, any withdrawable balance in your account will be returned to you. The support team will walk you through the process step by step when you submit your self-exclusion request. For any questions about your balance, contact us anytime via 24/7 live chat or email.

Yes — a request to lower your deposit limit takes effect immediately. However, increasing a limit requires a set waiting period (cooling-off period), so that you do not raise it impulsively and overspend.

First, change your password and keep two-step verification (OTP) enabled. If there is any chance a minor is accessing it, contact cd44 support right away. Also use a password lock on your device so no one else can use your account.

No, your account will not be reactivated automatically once the self-exclusion period ends. To reactivate, you must contact support directly and make a conscious decision — to confirm that you are genuinely ready to return.

With recreational gambling, you set a budget in advance, stay calm when you lose, and can stop whenever you choose. With problem gambling, you cannot stop even when you want to, you keep increasing bets to chase losses, and gambling starts having a negative effect on daily life.

No, all of cd44's responsible gaming tools — deposit limits, loss limits, session time limits, break periods, and self-exclusion — are completely free. There is no extra charge for using them.

If you have more questions, look for answers on our detailed FAQ page or ask our support team directly.